Fix payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't procedure, try the steps below.

Troubleshoot Payment and Social club Issues

If you lot've bought something and so have a problem with or question about information technology, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment information and look for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Endeavor to pay with a dissimilar payment method

If there's a trouble with ane payment method you tin effort paying with a different ane.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the particular you want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a unlike payment method or add together a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a trouble with your credit or debit menu if you encounter 1 of the following error letters:

  • "Unable to process payment: low card balance"
  • "Unable to complete transaction. Delight utilize another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired bill of fare"
  • "Correct this bill of fare info or try another card"

To fix these errors, endeavor the post-obit steps:

Brand certain your card & accost data is up to date

Expired credit cards or one-time billing addresses are a common reason for payments not to work properly. To update this data utilise Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method yous are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your bill of fare accost matches the accost in Google Payments

If your credit card is registered to a different accost that tin can cause the payment to be declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the accost listed matches the billing accost of your carte du jour.
  5. If needed, update the address.

And so, try your purchase again.

Submit whatsoever extra information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We volition not exist able to process the transaction on your account without this information.

Check yous have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Cheque your account to brand sure y'all have plenty to consummate the purchase.

Contact your bank or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the establishment that issued your card to enquire about the transaction and see if they know the reason for the decline.

Ready errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more than)

If y'all see "Your payment was declined due to an issue with your account"

If you come across this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account confronting fraud.
  • Nosotros need a footling more than information to comply with Eu police force (Customers from European Union member states only).

To help fix these bug:

  1. Get to the payments middle.
  2. Have activeness on whatever errors or requests in the payments center.
    • You might demand to verify your identity before you can purchase anything through your Google Account.
  3. Make sure your name, accost, and payment information are upward to date.

If yous are trying to pay by straight carrier billing (pay through your mobile service provider nib)

If you're having problem paying through direct carrier billing, try the following:

  • Brand sure you're connected to your carrier network, directly or by wi-fi.
  • Make sure you've added directly carrier billing every bit a payment method.
  • Brand certain you're using the local currency.

If you still have issues, contact your mobile phone service provider for assistance.

If you lot tin can't add a payment method or have a problem with a different payment method

If you're having a trouble with a dissimilar payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Wait for any notifications or requests for information & provide anything that'southward asked for.
  3. Cheque that your address is up to appointment.
  4. Check that the payment methods listed are the ones you desire to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card earlier y'all can use information technology again:

  1. Become to pay.google.com and sign in to your account.
    1. If yous take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenAccuse bill of fare.
  4. Within 2 days, you lot'll find a temporary accuse on your carte argument along with an eight-digit code.
  5. To complete verification, become to pay.google.com and enter the viii-digit code.

If you effort to verify the payment method over again:

  1. Confirm which carte you want to verify.
  2. Bank check how long agone yous tried to verify your card.
    • If less than ii days: Wait up to 2 days.
    • If more than 2 days: Bank check your carte du jour statement. You should discover a temporary charge from Google called "GOOGLE Test," with an 8-digit code.

Carte is grayed out & says "carte is ineligible"

You can't use this menu for this purchase. Attempt to make the purchase once more with a different card.

If the card y'all desire to use isn't listed, follow the on-screen instructions to add together a new card.

If y'all use dual SIM bill of fare devices

Cheque if the correct SIM card is in slot 1 and remove any SIM card from slot two.

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